RETURN & UNSATISFACTORY WORK POLICY

Arizona Residential LLC

At Arizona Residential LLC, we are committed to providing high-quality home remodeling and handyman services. We stand behind our work and strive to ensure our clients are completely satisfied. If you are not satisfied with any aspect of the work completed, please review our policy below.

Service Guarantee

We guarantee our workmanship on all remodeling and handyman services for a period of 1 year from the date of service completion. If a defect in workmanship occurs during this period, we will return to assess and correct the issue at no additional cost.

Unsatisfactory Work

If you are unsatisfied with the quality of our work:

• Please contact us within 7 days of service completion.
• Submit your concern by contacting us or via email, including photos and a description of the issue.
• We will review your concern and, if necessary, schedule a follow-up visit to inspect and resolve the issue.

Non-Refundable Costs

The following costs are generally non-refundable:

• Labor charges for completed work that meets industry standards
• Materials already installed or custom-ordered
• Permits, inspections, or third-party vendor fees

Refunds or Credits

If the issue cannot be resolved to your satisfaction and it is determined to be due to our error or poor workmanship:

• We may offer a partial or full refund for the affected portion of the work, or
• Apply a credit towards future services 

All refunds or credits are at the discretion of management after thorough review.

Exclusions

Our policy does not cover:

• Damage caused by misuse, neglect, or external factors (e.g., weather, pests, or third-party contractors)
• DIY modifications after our service
• Normal wear and tear

These exclusions apply to all customer unless written otherwise in invoices.

Change Requests

Any changes to the original project scope after work has begun may be subject to additional charges and are not considered unsatisfactory work.

Product Warranties

Materials and appliances are covered by the manufacturer's warranty, not by Arizona Residential LLC. We are happy to assist with warranty documentation if needed.

If you have any questions or concerns, please contact us at:

Phone number: (602)-715-0343
Email: office@arizona-residential.com